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Phone:
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Online Customer Relations Form:
You can submit compliments, concerns, and questions about past travel using their online Customer Relations form.
This method is often faster than sending a letter through the mail.
You'll need to provide your contact information, confirmation code or ticket number, flight number, date of travel, and origin and destination.
Email:
For less urgent matters, you can email American Airlines, though response times may be longer.
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For international customer relations, use the email address International.CustomerRelations@aa.com and include "UKInquiry-" in the subject line if applicable.
Social Media:
American Airlines is active on social media platforms like Twitter (@AmericanAir) and Facebook.
Many customers find that messaging via social media can lead to quick responses.
Their Twitter account is monitored 24/7, according to their official Twitter account.
Live Chat (via website or mobile app):
You can use the live chat feature available on their website (in the Help section) or through the American Airlines mobile app to connect with a live representative.
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If you're already at the airport, you can try contacting them in person at the service counter.
Tips for getting a response
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